By Mike Simpson
Disney has been a strain inside the leisure commerce since its founding in 1923. With the launch of Disneyland in 1955 and Disney World in 1971, the company expanded, creating immersive customer theme park experiences that appeal to visitors from all around the globe. That’s why so many people dream of working for Disney. And with quite a bit curiosity in open jobs, it’s moreover why candidates need to make sure that they nail the Disney interview questions.
Fortunately, tackling the Disney interview questions isn’t as exhausting as a result of it seems. With the proper preparation, you presumably can current that you just’re precise Disney supplies. For those who want to stand out from the rivals, proper right here’s what you may need to know.
The way in which to Reply Disney Interview Questions
Sooner than we dive into the Disney interview questions, it’s good to take a second to discuss your interview method. Why? Because of there’s on a regular basis a possibility a hiring supervisor will ask one factor sudden.
Whereas it’s good to prepare for the questions you’ll attainable encounter, every Disney job is a bit utterly completely different. Since that’s the case, it’s powerful to anticipate each factor which is able to come up. That’s why you need some secure strategies – and a bit of information – to make certain you’re genuinely ready.
As talked about above, Disney is a major leisure agency, and it owns the popular theme parks on the earth. In a single yr, virtually 156 million people go to Walt Disney parks, making it a very powerful theme park group on the planet.
Since Disney needs to create magical experiences for everyone, the company’s mission focuses on its customer experience. Disney targets to entertain, inform, and encourage people by means of its iconic characters, producers, and utilized sciences. At its parks, Disney needs to ship characters and tales to life, offering experiences not like one other.
For those who want to shine when answering Disney interview questions, you may need to current which you’ll help keep the magic alive. Whereas that sounds powerful, it’s normally easier than you’d depend on. By highlighting the proper traits and skills, you presumably can current that you just’re Disney supplies with ease.
So, how do you identify what to showcase? Properly, all of it begins with evaluation.
First, it’s good to go over the job description with a fine-toothed comb. Evaluation the must-have skills and experience as a kick off point. Then, study the rest of the define to hunt out key phrases referring to fascinating traits and the company’s custom.
Subsequent, head to the company web page. Be taught further about Disney’s mission and values. Dig into the type of experience they want for firm. Which means, you notice the form of particular person the hiring supervisor is hoping to hunt out.
Lastly, spend some time exploring the Disney social media pages. There, you’ll be taught rather more regarding the custom, along with new developments and updated achievements you presumably can most likely work into a couple of of your options.
With the evaluation wrapped up, it’s time to offer consideration to the way in which you reply the numerous Disney interview questions. First, it’s good to prepare for standard ones, notably within the occasion you’re going to face off in the direction of Disney cellphone interview questions sooner than shifting on to an in-person interview.
With standard interview questions, you’ll typically get requested easy questions on whether or not or not you would have explicit capabilities or experience. Everytime you reply, start off by confirming whether or not or not you would have the power, trait, or experience. Within the occasion you do, adjust to up with a associated occasion. If not, focus in your willingness to be taught, as that displays enthusiasm.
When it’s time for behavioral and situational interview questions, you’ll need a particular method. Since you’ll need to each present an occasion or focus on the way in which you’d navigate a hypothetical state of affairs, using the STAR Approach and the Tailoring Approach collectively is the fitting methodology. You’ll get extraordinarily associated, taking part options that will help you stand out, rising the possibilities that you just’ll advance by means of the hiring course of.
Prime 10 Disney Interview Questions
Disney is a big agency that hires for a wide range of positions. Since that’s the case, the Disney interview questions you face off in the direction of can vary counting on the perform it’s good to land.
However, as a result of the majority of Disney’s hiring is for park-based positions – notably those that have an effect on the customer experience – we’re going to focus there. With that in ideas, listed beneath are the very best ten interview questions for Disney jobs.
1. Why do it’s good to work for Disney?
Whether or not or not you’re answering Disney cellphone interview questions or are meeting with the hiring supervisor in particular person, there’s an important likelihood that you just’ll face this question early inside the interview. It’s somewhat little bit of an ice-breaker, and it moreover lets the hiring supervisor know why you assume Disney is an efficient place to work.
SAMPLE ANSWER:
“To me, Disney is all about magic. The parks are a possibility for firm to step away from their day-to-day stresses and completely immerse themselves in a formidable world brimming with attention-grabbing tales and characters. I must be a part of which have, as a result of it’s a possibility to help firm make magnificent reminiscences not like one other. In the long run, that’s my major motivation for wanting to be a part of the Disney family.”
2. How would you describe your character?
Disney generally appears to be for devoted, enthusiastic candidates who’re passionate regarding the mannequin and the customer experience. Ideally, it’s good to highlight traits that align with that, allowing you to put your self as a robust candidate.
SAMPLE ANSWER:
“Complete, I’d say I’m an upbeat people particular person. I take pleasure in making everyone’s day a bit brighter. Whether or not or not it’s a customer or a colleague, my purpose is to put a smile on people’s faces, ensuring they actually really feel well-supported.
Furthermore, I’m extraordinarily diligent and meticulous. Within the case of the customer experience, the small particulars matter. Equally, ensuring my work prime quality is top-notch benefits my managers and colleagues, along with firm, so I intention to on a regular basis go above and previous regardless of the responsibility.”
3. What’s your favorite park attraction?
This Disney interview question accomplishes two points. First, it helps the hiring supervisor see how acquainted you could be with the park. Second, it lets the hiring supervisor gauge your enthusiasm.
Technically, there’s no correct or fallacious reply proper right here. What points most is highlighting your pleasure for the attraction. Ideally, it’s good to be a part of your reply to a personal anecdote, as that displays that the attraction is critical to you on a deeper diploma.
SAMPLE ANSWER:
“If I wanted to decide on a favorite attraction, I’d have to associate with the Mad Tea Get collectively journey. It isn’t solely a primary; it’s a staple of the Disney experience. As soon as I acquired right here to Disney with my family as a child, it was one among many first rides we rode. I’ll on a regular basis keep in mind how quite a bit it made us all chortle and the enjoyable the journey created. Though I’m older now, I on a regular basis ensure that to take a spin on the teacups every time I’m going to, as a result of it seems to be like part of the quintessential Disney experience.”
MIKE’S TIP: Whereas there isn’t a correct or fallacious reply, it’s good to simply make certain you choose an attraction that’s on the Disney park you’ll work at if employed. That gives an extra diploma of relevancy, displaying that you just aren’t merely obsessive about an attraction nevertheless one factor obtainable at that location notably.
4. If there was an emergency referring to the journey or line you’re overseeing, what would you do?
Whereas Disney prioritizes the customer experience, it’s moreover a stickler for safety. Since that’s the case, the hiring supervisor asks questions like this one to see the way in which you’d reply in an emergency.
Along with discussing any steps you may need to take to cope with the emergency itself, focus on what you may do to deal with completely different firm inside the area. Which means, your reply is further full.
SAMPLE ANSWER:
“If an emergency occurred, my priority could be to ensure customer safety. If a customer was experiencing a medical emergency, my first step could be to render assist and make contact with my supervisor or a associated workforce to ensure the proper professionals would come to assist that customer. Then, I’d ensure that completely different firm have been safely moved out of the realm. If that required closing the highway, I’d apologize for the inconvenience and permit them to know that we wanted to close the highway on account of an emergency, ensuring I maintained the alternative customer’s privateness alongside the way in which wherein.
For emergencies referring to the attraction notably, I’d begin closing the highway instantly. As soon as extra, I’d apologize for the inconvenience whereas letting firm know that an sudden technical concern required us to close the highway for safety.
In each case, if any firm had used the Genie+ to skip the highway, I’d work with them to reschedule their situations, if potential. In some other case, I’d adjust to agency course of regarding how to ensure upset firm felt appropriately compensated for the inconvenience.”
5. Inform me a few time in the event you wanted to make one factor correct for a customer or purchaser regardless that the problem wasn’t your fault.
Disney parks are massive, and a wide array of factors can come up which is able to damage the customer experience. Even within the occasion you aren’t accountable for the problem, the hiring supervisor needs to know you’ll go the extra mile to make points correct.
Proper right here, you’ll have to give attention to a earlier occasion out of your work historic previous. It doesn’t must be theme park-specific as long as it displays you’ll assure purchaser satisfaction.
SAMPLE ANSWER:
“In my last job, a purchaser acquired right here in that wished to return an open merchandise in a product class the place that isn’t generally allowed. However, they stated that the one motive they purchased the product was because of a coworker acknowledged it was appropriate with their current system, and it wasn’t.
I requested the consumer to clarify the employee and was able to set up which coworker was involved. I reached out to them to see within the occasion that they recalled the consumer interaction, as a result of it occurred earlier that day. I was able to confirm the consumer’s account was right.
At the moment, I reached out to my supervisor. I discussed the associated particulars and instructed my supervisor that I felt the state of affairs warranted an exception, which they’ve been licensed to make.
In the long run, based on the info I collected, the supervisor agreed. After ending the return, I helped the consumer uncover an chance that was appropriate. In the long run, they went from feeling irritated to extraordinarily glad, which genuinely made my day.”
6. Within the occasion you seen a child having enjoyable with a Dole Whip after prepared in an prolonged line to get one, and it slipped out of their palms and hit the underside, what would you do?
Disney presents workers a wide range of leeway to ensure a optimistic customer experience. At situations, workers have the pliability to modify the devices without charge, so the hiring supervisor needs to know that you just’ll do what it takes to ensure a terrific basic experience.
SAMPLE ANSWER:
“If I seen a child drop a Dole Whip after an prolonged wait in line, my first step could be to methodology the dad and mother. I’d enable them to know that I seen what occurred and ask within the occasion that they’d like me to get a substitute, suggesting if that was inside my means to provide or I’d protected relevant approval.
I’d then methodology the employees creating the Dole Whips, enable them to know what occurred, and ask for a quick substitute. I’d ensure that I was discreet, ensuring that completely different firm wouldn’t get irritated since my request would possibly end in a barely longer wait. Then, I’d ship the model new one to the dad and mother, allowing them at hand it to their child. Lastly, I’d smile, ask if there was the remaining I’d do, and inform them to have an unbelievable day sooner than going once more to my duties.
7. What character traits are important to this character?
Within the occasion you’re making use of for a job that entails dressing up as a Disney character, you’re going to return throughout questions regarding the character’s character. The hiring supervisor needs to know that you just understand the way in which you’d need to act if you assume the persona.
Your reply should give consideration to the actual character you may play. Since that’s the case, your response would possibly vary from the one beneath. However, this occasion should give you a secure idea of how you may need to methodology the question.
SAMPLE ANSWER:
“If I was employed to play Cinderella, I’d say a lot of probably the most important traits are poise and magnificence, as Cinderella is a primary princess by means of and via. However, she’s moreover vivid, upbeat, and type. In some methods, she moreover personifies magic and marvel. In the long run, it’s all about portraying magnificence with a smile with somewhat little bit of that one factor explicit that comes from all the Disney characters.”
8. Are you comfortable working inside the heat?
Every Disney parks inside the US are in states the place extreme temperatures are frequent, notably by the summer time season. Hiring managers ask this question to make certain you’re aware that this comes with the job and that you just’re able to work in tough circumstances.
SAMPLE ANSWER:
“Usually speaking, I’m comfortable working inside the heat. I’ve lived on this state for a lot of years, so I’m aware of how warmth it might presumably get. Moreover, I’ve developed strategies to help assure I maintain hydrated, and I’m moreover accustomed to the symptoms of heat-related illness. Along with serving to me maintain safe personally, that allows me to manage others – along with coworkers and firm – to ensure that anyone experiencing heat factors is cared for appropriately.”
9. Are you eager to stay to the Disney Look info?
Disney has explicit requirements regarding employee look. Usually, everyone ought to look polished, clear, and approachable, ensuring they mirror positively on the company. There may also be requirements regarding personal defending gear (PPE), counting on the perform.
Every workforce member – along with costumed and non-costumed ones – has to adjust to the foundations. The hiring supervisor asks this question to be sure you’re comfortable with sticking to the principles.
SAMPLE ANSWER:
“Certain, I’m eager to adjust to the Disney Look info. I understand that having educated nevertheless nice look is essential to creating positive a optimistic customer experience. Furthermore, I do know that PPE might be essential in plenty of roles, as a result of it ensures safety. Since that’s the case, I’m utterly glad to adjust to the data to the letter.”
10. Within the occasion you’ve been aiding a customer and one different customer tried to get your consideration, how would you cope with it?
This question helps current the hiring supervisor which you’ll assure an distinctive experience at all times. They should see which you’ll stability the desires of a lot of firm, so that you simply’ll have to outline the steps you’d take to ensure everybody appears to be taken care of.
SAMPLE ANSWER:
“If that occurred, I’d ask the second guess within the occasion that they required help on account of a safety or medical emergency. If that is the case, I’d apologize to the first customer for the disruption and set up an relevant plan of motion for the emergency. In the long run, properly being and safety emergencies are priorities. If potential, I’d be a part of with a colleague to assist with each the emergency or first customer, counting on the state of affairs.
For non-emergencies, I’d let the second customer know I am aiding the first customer and could be with them shortly. If one different colleague was shut by, I might also request help from them, allowing us to cope with every firm’ desires sooner. Which means, everyone has the best possible experience.”
5 Good Inquiries to Ask on the End of a Disney Interview
Everytime you’re Disney interview entails an in depth, you’ll typically get a possibility to ask the hiring supervisor a lot of questions. This can be a very good different to be taught further regarding the job and agency, along with current your enthusiasm.
Ideally, you’ll have to put collectively a lot of questions upfront. Which means, if nothing entails ideas by the interview, you’ll nonetheless have decisions.
Listed beneath are 5 good inquiries to ask on the end of a Disney interview:
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- What would you like most about working for Disney?
- If there was one piece of advice that you would presumably present a model new hire, what would not or not it’s?
- Can you inform me a few typical day on this perform?
- How does Disney help workers develop and advance?
- Can you describe the onboarding course of for this place?
Inserting It All Collectively
In the long run, with the info above, it is best to have the power to cope with the Disney interview questions with ease. Use every tip to your profit, and observe your options to be sure you can ship them comfortably. Which means, you’ll have a greater time impressing the hiring supervisor, rising the possibilities that you just’ll snag a job present.
Good luck!
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Co-Founder and CEO of TheInterviewGuys.com. Mike is a job interview and career educated and the highest creator at TheInterviewGuys.com.
His advice and insights have been shared and featured by publications similar to Forbes, Entrepreneur, CNBC and further along with tutorial institutions such as a result of the School of Michigan, Penn State, Northeastern and others.
Be taught further about The Interview Guys on our About Us internet web page.